Effective Date: June 1, 2026
PRO HEALTHCARE SERVICING LLC ("we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with our practice.
1. Information We Collect
We may collect the following categories of personal information:
- Identifiers: Name, email address, phone number, mailing address.
- Medical Information: Health history, insurance information, and clinical records provided during the course of medical care.
- Internet/Network Activity: Browser type, IP address, pages visited, and referring URL when you access our website.
- Communication Records: Messages submitted through our contact form, appointment requests, and correspondence with our office.
- Consent Records: Records of opt-in consent for communications, including SMS messaging consent.
2. How We Collect Information
We collect personal information through:
- Patient intake and registration forms
- Our website contact form
- Appointment scheduling requests
- Direct communication with our office staff or providers
- Automated technologies such as cookies and analytics tools on our website
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, coordinate, and manage your medical care
- To respond to your inquiries and appointment requests
- To send appointment reminders and health-related communications
- To send promotional SMS messages, if you have provided explicit opt-in consent
- To improve our website, services, and patient experience
- To comply with legal obligations and regulatory requirements
4. SMS/Text Messaging
If you opt in to receive SMS messages from PRO HEALTHCARE SERVICING LLC, you consent to receive recurring promotional text messages at the phone number you provide. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
We may use an automatic telephone dialing system (ATDS) to deliver SMS messages to subscribers who have provided prior express written consent. Your consent to receive SMS messages is not a condition of purchasing any goods or services from our practice.
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Healthcare Providers: Other providers involved in your care for treatment coordination purposes.
- Service Providers: Third-party vendors who assist us with website hosting, data analytics, appointment scheduling, and communication services, bound by confidentiality agreements.
- Legal Requirements: When required by law, regulation, legal process, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We implement administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server environments, access controls, and regular security assessments.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal regulations.
8. Your Rights
Depending on your jurisdiction, you may have rights including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information, subject to legal exceptions
- The right to opt out of promotional communications at any time
To exercise these rights, please contact us using the information on our Contact page.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
10. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our Contact page.